Shipping Policy

This Shipping Policy applies to The Backyard Oasis, operated by Garden Oasis Pools INC.. Please review the information below regarding product shipping, delivery, and service area limitations.

1. Shipping Area

Our online store currently ships eligible products within the United States. Installation services are separate and are available only in California.

2. Order Processing Time

Orders are generally processed within a reasonable business timeframe after payment confirmation. Processing times may vary depending on product availability, order volume, holidays, and other operational factors.

3. Shipping Time

Delivery times vary based on destination, carrier, product type, and inventory location. Any estimated delivery dates are provided for convenience only and are not guaranteed unless explicitly stated.

4. Shipping Charges

Shipping costs, if applicable, will be calculated at checkout or otherwise communicated before order confirmation. Additional charges may apply for oversized, heavy, or special-handling items.

5. Large or Specialty Products

Certain pool-related items, spas, hot tubs, or oversized equipment may require special freight arrangements. Delivery conditions for large products may differ from standard parcel shipments.

6. Incorrect Address Information

Customers are responsible for providing accurate shipping information. We are not responsible for delays, losses, or extra charges resulting from incorrect or incomplete shipping details.

7. Shipping Delays

Shipping delays may occur due to weather, carrier issues, supply chain disruptions, peak seasons, or other circumstances beyond our control. We appreciate your understanding in such cases.

8. Lost or Damaged Shipments

If your package arrives damaged or appears lost in transit, please contact us promptly. We may request order information, delivery details, and supporting photos to help investigate the issue.

9. Installation Services

Pool installation services are not shipped products. These services are scheduled directly with customers and are currently offered only within the State of California.

10. Contact Us

If you have questions about shipping, please contact us:

Garden Oasis Pools INC.
Brand: The Backyard Oasis
Email: gardenoasispools@gmail.com