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Return Policy

This Return Policy applies to The Backyard Oasis, operated by Garden Oasis Pools INC.. Please review the following terms regarding returns of eligible products purchased through our website.

1. Return Eligibility

Eligible items may be returned within an applicable return window, provided the item is unused, in original condition, and returned with original packaging where applicable.

2. Condition of Returned Items

Returned items must generally be:

  • Unused and not installed
  • Free from damage caused after delivery
  • Returned with original accessories, manuals, and packaging when applicable
  • Accompanied by proof of purchase

3. Non-Returnable Items

The following items may not be eligible for return:

  • Custom-made or special-order products
  • Products that have been used, installed, or modified
  • Clearance or final-sale items where stated
  • Service fees, consultation fees, installation charges, or labor charges

4. Return Approval

Before sending back any item, customers should contact us for return authorization and instructions. Unauthorized returns may be delayed, refused, or ineligible for refund.

5. Return Shipping

Unless otherwise agreed or required by law, customers may be responsible for return shipping costs. Original shipping charges are generally non-refundable.

6. Damaged or Defective Items

If you receive a defective, damaged, or incorrect item, please contact us promptly so we can review the issue and determine the next steps.

7. Inspection and Resolution

Once a returned item is received, it may be inspected before approval of any refund, replacement, or store credit. We reserve the right to deny returns that do not meet our policy requirements.

8. Installation Services

Installation services provided in California are not returnable products. Any concerns relating to scheduled services, deposits, or project work should be addressed directly with our team.

9. Contact Us

If you have questions regarding returns, please contact us:

Garden Oasis Pools INC.
Brand: The Backyard Oasis
Email: gardenoasispools@gmail.com