Frequently Asked Questions
Find answers to common questions about pool installation, consultations, shipping, products, and service areas.
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The Backyard Oasis, operated by Garden Oasis Pools INC., provides residential pool installation services in California and offers pool-related products for customers across the United States.
1. What services do you offer?
We offer outdoor residential pool installation services in California, as well as online sales of pool-related products including outdoor pools, inflatable pools, hot tubs, massage spas, and pool accessories.
2. Where do you provide pool installation services?
Our pool installation services are available only within California.
3. Do you sell products outside California?
Yes. Our online store serves retail and wholesale customers throughout the United States.
4. What types of products do you sell?
We sell outdoor family pools, inflatable pools, hot tubs, massage spas, pool accessories, and other pool-related products.
5. Do you offer consultations before installation?
Yes. We offer consultations to help homeowners understand the installation process, discuss project goals, and choose the right pool solution for their backyard.
6. How can I request a consultation?
You can request a consultation by visiting our Contact Us page and submitting your project details.
7. Do you offer wholesale orders?
Yes. We support both retail and wholesale inquiries for qualifying customers across the United States.
8. How long does shipping take?
Shipping times vary depending on the product, destination, and carrier. Delivery estimates may differ based on product availability and location.
9. Do you install inflatable pools or hot tubs purchased online?
Installation availability depends on the product type and service scope. Please contact us directly to discuss your specific project.
10. What information should I include when contacting you?
Please include your name, location, contact information, and details about your project or product inquiry so our team can assist you more efficiently.
11. Can I order products online and have them shipped to my home?
Yes. Eligible products can be ordered online and shipped within the United States.
12. How do I contact your team?
You can reach us through our Contact Us page, by phone at 626-886-2881, or by email at gardenoasispools@gmail.com.
Still Have Questions?
Our team is happy to help with installation questions, product details, consultations, and wholesale inquiries.
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